Field Service Management Solutions | 4 mins read

7 Benefits to Using Field Service Management Solutions

7 benefits to using field service management solutions
Lauren Christiansen

By Lauren Christiansen

Field service management is a complex job that requires handling many moving parts. Scheduling dispatch, payment processing, inventory management, providing customer support, ensuring compliance, maintaining equipment, and allocating resources all at once can be difficult for small businesses that still rely on manual processes.

As field work becomes more complex and regulations evolve, more field service businesses are investing in a software solution to streamline the entire field work operation from start to finish. Read ahead to find out the many benefits of investing in an FSM software solution.

  • 42% of operators are moving from preventative maintenance to predictive maintenance by utilizing newer technologies
  • 52% of businesses still stay with manual methods, despite how much software helps streamline processes
  • 54% of technicians say that not having access to pre-work site data is the biggest bottleneck facing the industry

The Benefits of Field Service Management Solutions

Field service operations have expanded significantly over the years. With more technicians to monitor, scheduling dispatching to coordinate, contract management services to provide, and work orders to process, field service companies must employ new methods and easy use processes to improve field service management.

A small business should invest in an automated field service software solutions to ensure the best use of resources and improve customer satisfaction. As a result, a field service company improves customer relationships and streamlines all areas of field work. Here is an overview of the top benefits of a cloud-based field service management solutions

Online employee scheduling software that makes shift planning effortless.
Try it free for 14 days.

1. Improved Worker Efficiency

FSM software automatically sends assignments to the correct field employee's smartphone, typically through a mobile app.

This real time data sent through a software service typically includes the type of assignment, the best route to get there, and any relevant customer data that may assist in performing the job. It also includes contractual agreements to ensure field technicians complies with industry-related regulations.

This route optimization and increased visibility optimizes the entire work order management process to ensure maximum efficiency.

2. Maintain a Competitive Edge

Customers prefer working with field service operators that use an automated software solution. Client portals allow customers to input contact information or update their availability, which provides them much needed control and input over the process.

Because an FSM solution streamlines the entire field work process, the company will gain a reputation for optimal effectiveness. The digitized platform, improved user experience, and streamlined operations provide a field service business an edge over the competition.

3. Enhanced Allocation of Resources

3 enhanced allocation of resources 1611875313 9939

Traditional methods used to manage field work required handling large quantities of paperwork, communicating with technicians throughout the day, and often putting out numerous fires. A software system improves the use and allocation of resources by performing many of these tasks automatically.

This optimized project management minimizes the chance for human error and ensures the correct technician is placed at the correct work site at the correct time. Management tools assist in removing much of the company's workload, which allows decision-makers to focus on reaching new customers and investing in new products/services.

Online employee scheduling software that makes shift planning effortless.
Try it free for 14 days.

4. Improved Team Collaboration

Workers can easily access and communicate through self servicefield service management software without having to call the back office to ask for assistance. Technicians can ask a question, contact another worker, and locate documents or expertise that assists in troubleshooting.

Every worker can see exactly when a technician has arrived for a job or left a job, so the operator doesn't have to worry about accidentally scheduling the wrong person. When a job is complete, an update is automatically sent through to the back office, informing managers of the work order's status.

5. Decreased Human Error

With industry-related regulations to comply with and large numbers of documents to complete, it's essential to minimize human error in field work management. All of the customer data or work order data that is sent to the system is immediately updated, so everyone can see when a change is made.

Any discrepancies or incomplete data sends an immediate alert to the operator before it turns into a larger concern. This improved data accuracy helps to streamline the entire field service process and prevent any problems that may result in non-compliance.

6. Increased Visibility

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Companies can gain greater visibility into each work order by utilizing a field service management system. Solutions offer proof of operational output, inform users of the status of a job, and show when the technician arrived at a worksite.

Mobile field solutions also give insight into how long the job took to complete and whether any special notes/considerations may impact future work. This allows everyone to perform their work more efficiently and ensures maximum profitability for each work order.

7. Improved Customer Relationships

Companies that use field service management software can quickly respond to customer requests. Technicians have access to all customer-related data so they can perform their jobs more efficiently upon arrival. Clients can track the status of their technicians on a software field service solution and be informed of any delays or updates in ETA.

This greater visibility and transparency results in greater customer satisfaction. Because clients are satisfied with the quality of work, they tend to become loyal customers. This helps to increase profitability and enhance the company's image as a reputable field service operator.

  • 54% of customers have higher expectations for good service than they did just one year ago
  • 96% of consumers say quality customer care is fundamental to the level of loyalty to a company
  • 90% of customers are influenced by positive reviews or word of mouth from other current customers
  • 67% of consumers said they will gladly pay more for higher quality of work and a better experience

Key Takeaways

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In conclusion, here are the key takeaways to remember about field service management solutions-

  • Because of the many features offered by FSM software functionality, companies can gain an edge over the competition and improve their worker efficiency.
  • Field service management software enhances the allocation of resources by streamlining all field work processes. Service management FSM solutions also improve the ability to communicate and collaborate between field workers and the back office.
  • By utilizing management FSM software, companies will prevent human error and improve visibility into all field work-related processes to ensure compliance. The best field service management solutions provide greater features that can further increase visibility into field work processes.
  • Customers prefer the efficiency of software best service, client portal, GPS tracking option, and improved transparency offered by a management app or mobile field service solution. This improves the profitability and reputation of the field service operator.

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