Field Service Scheduling Software | 4 mins read

The Importance of Using Field Service Scheduling Software

the importance of using field service scheduling software
Lauren Christiansen

By Lauren Christiansen

Any company that is unorganized and inconsistent in its business practices is doomed to struggle. Because field service operators have to optimize project management by and juggling different moving parts, it's easy to become disorganized.

Schedules can overlap, technicians might have too much downtime, and the company is losing money every minute. With customer demands growing, it's essential to find an application that can better manage the entire field service operation. Here is an overview of service scheduling software and a list of benefits it provides to field service businesses.

The Importance of Field Service Scheduling Software

Field service scheduling software replaces manual processes with automatic scheduling tools that improve service delivery and shorten response times. Field service operators are required to manage different work orders, match technicians to jobs, and ensure compliance with industry-related regulations.

These can be taxing requirements, particularly for larger operators that employ hundreds of technicians in different areas. By employing field service scheduling software, field service companies can streamline the entire process from start to finish and offer a better quality of service for their customers. The top benefits of using cloud based FSM software include-

Online employee scheduling software that makes shift planning effortless.
Try it free for 14 days.

1. Increased Visibility

Dispatchers gain greater visibility into their available resources by utilizing field service scheduling software. Each software solution's functionality includes resource routing applications so operators know the real-time location of their field workers.

This makes it much easier to reroute technicians to the proper worksites and make sure that workers are assigned to a location that isn't too far away. By minimizing response times, workers are more productive and customer satisfaction increases.

2. Minimize Scheduling Time

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Scheduling is a labor-intensive, meticulous task that takes up valuable time and resources. It can take an entire day to schedule and ensure route optimization for just 25 technicians. If a problem occurs, the operator has to go back and redo the entire schedule to make certain everyone arrives at their assigned worksites.
A scheduling system automates and streamlines this entire process by giving dispatchers access to every single technician schedule in one centralized location. New assignments are immediately sent to the worker's smartphone, which can be easily checked through a mobile app. Technicians can easily make changes to the schedule and updates are immediately sent to the back office so everyone is on the same page.

3. Provides Access to Customer Data

By utilizing an optimized software scheduling system, technicians have access to all customer data. They can view special notes or requests, contact information, or any data related to the equipment.

This data provides improved visibility that allows operators to optimize preventative maintenance, workforce management, and contract management services. It also improves order management and response times, which tends to increase customer loyalty.

Online employee scheduling software that makes shift planning effortless.
Try it free for 14 days.

More manufacturers and field service operators are taking advantage of the data collected by an optimized field scheduling software system. Many solutions come with analysis and reporting tools so decision-makers can gain greater insight into field data and optimize the customer experience.

An automated solution ensures that preventative maintenance is provided on time and problem areas are noted. It also gives insight into worker productivity so operators can see who is performing their jobs properly and who isn't.

5. Aligned Scheduling with Business Goals

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The most difficult aspect of scheduling is ensuring it meets the company's service expectations. If a company promises to meet a deadline, a scheduling software system can help make that happen.

By providing dispatchers access to customer and company-related data in one centralized location, organizations can ensure they meet business targets, which might include minimizing field worker downtime. This will help to grow the bottom line and prevent revenue leakage so the maximum number of work orders are completed.

6. Improved Relationships with Subcontractors

As field service companies expand and gain more responsibilities, many of them employ subcontractors to complete work orders.

A field service software system can include these subcontractors in the schedule, and dispatchers can view them through the platform just the same as technicians. Decision-making will improve as it is simpler to view subcontractors' schedules, know their routes, and pinpoint their locations.

7. Gain Visibility into Unused Time

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A field service management solution shows the performance and progression of each work order.
Though field workers want a full day's pay, it's tempting to waste time between assignments. With an optimized scheduling system, dispatchers can see where downtime is occurring and reduce any non-billable work instances to ensure maximum productivity.

  • Without scheduling software, the average technician has two hours of downtime a day
  • The biggest contributing factor to low technician morale is low pay
  • Fewer than 1 in 3 construction field work contractors finish a job on time within the correct budget

Key Takeaways

In conclusion, here are the key takeaways to remember about field service scheduling software-

  • Scheduling software increases visibility into the entire scheduling process so dispatchers can minimize problem areas and improve the quality of service. It also decreases scheduling time so operators can work on more important tasks.
  • The plethora of customer data provided by an FSSS gives insight into bottlenecks and provides information for technicians so they can perform their jobs more efficiently. It can also help to pinpoint trends that improve the quality of service moving forward.
  • Companies can use field service management software to enhance the alignment between business goals and scheduling while improving relationships with subcontractors.
  • Operators can gain greater visibility into unused time to maximize worker productivity and increase profit.

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