Online Customer Service Employee Scheduling Software
Zip Schedules improves online customer service employee scheduling by simplifying communication between management and staff. Our free mobile app helps management stay connected with staff 24/7, making it easy for staff to view schedules and make requests the minute they’re posted. Managers can also offer unassigned shifts that come up last second when call volume is higher than expected.
Streamline employee scheduling and improve service.
Useful Employee Scheduling Tools
Save schedules as templates and easily load them for future use or copy a previous week’s schedule and apply any minor changes for quicker schedule creation.
Ensure Adequate Staff
Always have the right amount of staff working to create the best possible customer experience. Quickly offer unassigned shifts that come up last second to eliminate any gaps in coverage.
Manage Employee Requests
Accept or reject staff requests such as availability changes, time off, or shift swaps with a single click from the web or our free mobile app.
Staff can download our free mobile app and manage their own schedules. They can make various requests such as availability changes, time off, and shift swaps subject to manager approval.